Help & MEMBER FAQ


Account, Billing Help - Customer Services
Customer Service
Cheri.com is here to help you answer any questions regarding your account - for customer service questions, please contact Customer Service.

Cancel Your Membership
To cancel your Cheri.com membership or for Billing questions, please visit BillingSupport.

Techical Support
To resolve technical problems, please contact our technical support staff to help with video or log-in issues. Please send along your username & password, so that we can retrace your steps. We will get back to you within 24 hrs of receiving yoru email.

Lost Password/Password Issues
For lost username/password problems, please go to: BillingSupport and use the "Personal Purchase Finder" form to retrieve your missing information.

You can also refresh your password at this site, in case it stopped working and you are certain that you have entered the information correctly.

Please be advised that all username/password combinations are case-sensitive.

Video License Issues
If you are experiencing problems with the video license, DRM Networks CT provides you with a free helpful Systems Report Tool on the following compatibility tests:

-Platform Type
-Media Player Version
-DRM Security Version
-Browser Type and Version
-Cookies Enabled
-Download Speed Capability
-License Compatibility
-IP Detection
-Pop Up Blocker Detection

In the event that the DRM Networks CT detects issues with your system, information is offered for assessing and resolving problems, including links for required upgrades. If you wish to receive support assistance, your can enter and submit your email address into the CT Tool Report, and the DRM support team will quickly respond to your request.


Important Message for Mac Users: Videos in the Cheri TV member area can only be accessed by Microsoft Media Player. Due to compatibility issues with our Licensing Security Software, the Apple OS and the Windows Media Player for Mac's, please note that your membership will not allow you to play any video. We apologize for this inconvenience.

Member Area - FAQ

How Much does the Member Service Cost?
 You can choose from two different Subscription Options:

One Month Membership - $19.95
One Year Membership - $99.95

All monthly memberships will renew at $19.95/monthly if not canceled. The One Year Membership 99.95 Fee Will Not Recur.
For additional questions, please visit Paycom.net our authorized sales agent via their Customer Service site: BillingSupport.com
Is my online transaction secure?
 Yes, the online transaction is secure.

How often is the member area updates?
 Video gets updated about every 4 days, with 5-6 new clips being offered for you. Magazine Images, Erotica Images and/or PGTV Pictures are updated every week.

Whom do I contact for Customer Service Questions? Cheri.com is here to help you answer any questions regarding your account, billing or other customer service questions. Please contact Customer Service for support.

How do I cancel my Membership?
 To cancel your Cheri.com membership, please visit our BillingSupport site.

I forgot or lost my password, what do I do?
 Please visit BillingSupport and use the "Personal Purchase Finder" form to retrieve your password.

I have technical problems with my account, who can help me?
You can contact our technical support staff to help with video or log-in issues. Please send along your username & password, so that we can retrace your steps. We will get back to you within 24 hrs of receiving your email.

I have a Mac, can I view Member Videos?
 Videos in the Cheri TV member area can only be accessed by Microsoft Media Player. Due to compatibility issues with our Licensing Security Software, the Apple OS and the Windows Media Player for Mac's, please note that your membership will not allow you to play any video. We apologize for this inconvenience.